Freight/Delivery times are 3-5 business days from our warehouse to the Destination Terminal, Final Delivery is by appointment (this is why we require a phone number) and varies based on the distance from the Destination Terminal and the Final Delivery address (your shipping address).
Do NOT miss your delivery once scheduled or you will be charged for rescheduling. We get charged and will pass the charge on to you.
Our tents ship via LTL and will ship separately from any other items in your cart. This means, if you also ordered an awning it will ship via Ground. This is why the phone number is so important. The LTL Freight Carrier will contact you via phone to work out a delivery time. No number no delivery. Missed travel time.
All tents INCLUDE shipping only to the lower 48 states. Tents must be sent via freight truck (not UPS or Fed-Ex Ground) so please arrange an ideal location with easy access/and or forklift services to ensure no damage occurs in transit. A forklift is not required but definitely preferred.
For residential deliveries: The courier will only deliver to the sidewalk, driveway, or garage. A valid telephone number must be provided at the time of purchase. This needs to be a number that you can be reached at in order for the delivery driver to schedule a delivery time. Failure to provide a valid telephone number will result in your tent not being shipped until we can make contact with you.
If you cannot arrange to be available or fail to respond to the carrier, your tent will be returned to our warehouse and the return freight charges will be applied to your credit card.
Lastly, if you see damage to the tent packaging take pictures immediately. Refuse delivery. If you do not see any outer damage but find concealed damage once you open the packaging, stop, take pictures, and report the damage to use immediately. All damage must be reported within 24 hrs of receiving your tent. Make sure to take pictures of the packaging, the crate, the tent, anything that will provide context for the damage.
